Privacy Policy

Overview

Valserin Labs (“we, E“us, Eor “our E is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose information when you use our website and services. By using our site, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

Information We Collect

We may collect the following categories of information:

• Account and contact information: name, email address, and any other details you provide when creating an account or contacting us.
• Order information: products ordered, shipping address, billing details (excluding full card numbers), and order history.
• Payment information: payment is processed by a secure, PCI DSS–compliant third party. We do not store full credit or debit card numbers on our systems.
• Usage and technical information: IP address, browser type, device information, and how you interact with our website (e.g., pages visited, referring URL). We may use cookies or similar technologies as described below.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and communicate with you about them.
• Create and manage your account and authenticate your identity.
• Send transactional emails (e.g., order confirmations, shipping updates) and respond to your inquiries.
• Improve our website, services, and customer experience.
• Comply with applicable laws and protect our rights, users, and operations.
• Send marketing or promotional communications only if you have opted in; you may opt out at any time.

Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Payment processing: We share necessary payment and billing information with our payment processor to process transactions securely.
• Shipping and fulfillment: We share name, address, and contact information with carriers and fulfillment partners to ship your orders.
• Service providers: We may use third-party service providers for hosting, analytics, or other operational purposes, under agreements that limit their use of your data.
• Legal requirements: We may disclose information when required by law, court order, or to protect our rights or the safety of others.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services, process orders, and comply with legal obligations (e.g., tax, dispute resolution). After that, we may retain anonymized or aggregated data and delete or anonymize personal data in accordance with our internal policies.

Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled by PCI DSS–compliant processors. No method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

Cookies and Similar Technologies

We may use cookies, local storage, or similar technologies to maintain your session, remember preferences, and understand how our site is used. You can adjust your browser settings to limit or block cookies; some features of the site may not function fully if you disable cookies.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or operational retention requirements.
• Opt-out of marketing: Unsubscribe from promotional emails via the link in any marketing message or by contacting us.

To exercise these rights or ask questions about your data, contact us at support@Valserin Labs.com.

Children’s Privacy

Our website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If you believe we have collected such information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated Edate. Your continued use of the site after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

support@Valserin Labs.com

For our terms of use and other policies, see our Terms & Conditions and Refund and Returns pages.